You probably won’t have to contact us, but if something does go wrong, you’ll always have a phone number to call – 24 hours a day, 365 days a year. We take pride in having a network of specialized service partners who can help you with both simple questions as well as real emergencies on tour. Insurance can sometimes feel complicated, so if you have questions – feel free to ask. We want to make the process as easy as possible for you.

This is who you should contact:

Coverage questions, pre-tour cancellations or post-tour claims for US and Canadian travelers
Aetna Student Health
P.O. Box 14101
Lexington, KY 40512, USA
Tel: (+1) 617-218-8400 (business hours)
      1 800 783-7447 (toll-free, USA and Canada)
Fax: (+1) 860-907-4652
E-mail: efekta@aetna.com

For all emergencies on tour (and post-tour claims for travelers from India)
AXA Assistance
Garmischer Str. 10, D-80339 Munich, Germany
Tel: (+49) 89-500-704-849 (24 hrs)
      1 800 871-9211 (24 hrs toll-free, USA and Canada)
Fax: (+49) 89-500-70-394
E-mail: efekta@axa-assistance.de

If you need to file a claim then you should contact your tour operator (EF or Go Ahead) or the claims agent for a claim form and details about the procedures.